Additional Resources

Documents

•   Survey Dynamix Whitepaper
•   Security Overview
•   Product Overview Slides (Genesys Purecloud)

Genesys PureCloud Integration

•   PureCloud Integration Whitepaper
•   PureCloud Integration Flowchart
•   PureCloud Integration Overview
•   Automatic Outbound calls to unhappy customers
•   Positive Feedback Chat Notification
•   Negative Feedback Chat Notification
•   Route Feedback to Email Queue
•   Update Customer Notes with Survey Results
•   PureCloud Web Chat Survey
•   Inbound Voice with Callback Experience
•   Customer Experience Zone Demonstration

Other Integration Examples

•   Zapier Integration
•   Contact Centre with SMS Survey
•   Contact Centre with End of Call Transfer
•   Genesys Contact Centre