Design fully customisable surveys with flexible question types, response requirements and configurable rules and actions. Our intuitive survey creation interface will have you up and running in minutes!SEE MORE
The real-time dashboard shows you all the information you need to keep track of your survey responses from moment to moment. You can even compare results by agent, contact medium, or any metadata you choose to track.SEE MORE
Choose the survey medium that best suits your customer. You could SMS your younger customers while older clients might prefer being transferred to the survey at the end of the call or being called at a future date.
Agents can track their own survey results to see how well they are doing or find areas where they can improve. The agent dashboard provides a real-time view of the calls they have handled and they can compare their performance against their peers.
Our integrated voice recording feature allows you to easily record your own custom survey greetings and question prompts to get your survey up and running quickly. Alternatively you can upload professional voice recordings with a click of a button.
Survey Dynamix makes integration easy. We provide out of the box integration with Genesys products so that contact centers can manage survey creation and transfer smoothly. Using our RESTful API, survey interactions can be added with pre-filled metadata from any web-enabled 3rd party system. Integrations are ready to go for Cisco UCCE/UCCX, Avaya, and many others.