Design fully customisable surveys with flexible question types, response requirements and configurable rules and actions. Our intuitive survey creation interface will have you up and running in minutes!SEE MORE
The real-time dashboard shows you all the information you need to keep track of your survey responses from moment to moment. You can even compare results by agent, contact medium, or any metadata you choose to track.SEE MORE
Choose the survey medium that best suits your customer. You could SMS your younger customers while older clients might prefer being transferred to the survey at the end of the call or being called at a future date.
Agents can track their own survey results to see how well they are doing or find areas where they can improve. The agent dashboard provides a real-time view of the calls they have handled and they can compare their performance against their peers.
Our integrated voice recording feature allows you to easily record your own custom survey greetings and question prompts to get your survey up and running quickly. Alternatively you can upload professional voice recordings with a click of a button.
Survey Dynamix makes integration easy. Our customers can use our Zapier.com "Zap" (currently in closed beta) to quickly set up integrations with any of the 750+ apps in the Zapier eco-system. For instance you could survey a customer after you close their support ticket in Freshdesk, feed the results into a Google Sheet and notify a channel in Slack when important feedback comes in.
Using our RESTful API, survey interactions can be added with pre-filled metadata from any web-enabled 3rd party system. Because of our team's strong background in contact centre technology we've provided integration out of the box for Genesys products and can assist with specific integrations to Cisco, UCCE/UCCX, Avaya, and other contact centre systems.