Real-time, actionable customer service insights
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Web, Voice, and SMS

Choose the survey medium that best suits your customer. You could SMS your younger customers while older clients might prefer being transferred to the survey at the end of the call or being called at a future date.

Agent Dashboard

Agents can track their own survey results to see how well they are doing or find areas where they can improve. The agent dashboard provides a real-time view of the calls they have handled and they can compare their performance against their peers.

Prompt Recording and Upload

Our integrated voice recording feature allows you to easily record your own custom survey greetings and question prompts to get your survey up and running quickly. Alternatively you can upload professional voice recordings with a click of a button.

Demonstration Videos

Creating a New Survey

This video demonstrates how easy it is to get started with a new survey on Survey Dynamix

Dynamic Survey Flow

This video demonstrates how we can use triggers and actions to dynamically change the flow of a survey based on responses provided

Real-Time Dashboard Overview

This video provides an overview of what you can expect from the Survey Dynamix real-time reporting dashboard.


Survey Dynamix makes integration easy. We provide out of the box integration with Genesys products so that contact centers can manage survey creation and transfer smoothly. Using our RESTful API, survey interactions can be added with pre-filled metadata from any web-enabled 3rd party system. Integrations are ready to go for Cisco UCCE/UCCX, Avaya, and many others.

Find out more from our integration whitepapers here, or contact us today to find out how Survey Dynamix can support your integration needs.

Contact us about Survey Dynamix now!

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