Real-time, actionable customer service insights
Tell Me More  Try a Survey

Voice, SMS, Email, and Web

Choose the survey medium that best suits your customer. You could SMS your younger customers while older clients might prefer being transferred to the survey at the end of the call or being called at a future date.

Agent Dashboard

Agents can track their own survey results to see how well they are doing or find areas where they can improve. The agent dashboard provides a real-time view of the calls they have handled and they can compare their performance against their peers.

Prompt Recording and Upload

Our integrated voice recording feature allows you to easily record your own custom survey greetings and question prompts to get your survey up and running quickly. Alternatively you can upload professional voice recordings with a click of a button.

Demonstration Videos

Creating a New Survey

This video demonstrates how easy it is to get started with a new survey on Survey Dynamix

Dynamic Survey Flow

This video demonstrates how we can use triggers and actions to dynamically change the flow of a survey based on responses provided

Real-Time Dashboard Overview

This video provides an overview of what you can expect from the Survey Dynamix real-time reporting dashboard.

Integration

Survey Dynamix makes integration easy. Our customers can use our Zapier.com "Zap" (currently in closed beta) to quickly set up integrations with any of the 750+ apps in the Zapier eco-system. For instance you could survey a customer after you close their support ticket in Freshdesk, feed the results into a Google Sheet and notify a channel in Slack when important feedback comes in.

Using our RESTful API, survey interactions can be added with pre-filled metadata from any web-enabled 3rd party system. Because of our team's strong background in contact centre technology we've provided integration out of the box for Genesys products and can assist with specific integrations to Cisco, UCCE/UCCX, Avaya, and other contact centre systems.

Find out more from our integration whitepapers here, or contact us today to find out how Survey Dynamix can support your specific requirements.

Contact us about Survey Dynamix now!

Fill in the form below if you would like to find out more about Survey Dynamix and to try a quick survey.

If you would like to ask us more, don’t hesitate to contact us at  info@surveydynamix.com